Frequently Asked Questions
Everything you need to know about our handcrafted bags and accessories.
What materials are used in The Sak products?
We use a variety of high-quality materials including premium leather, recycled hand-crochet, and vegan alternatives. Each product description provides specific details about the materials used in that design.
How do I clean and care for my crochet bag?
For our signature crochet bags, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing to preserve the integrity of the hand-stitched patterns.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Is there a warranty on your products?
We stand behind our craftsmanship. The Sak offers a one-year limited warranty against manufacturer defects from the date of purchase on all bags and wallets.